Informativa sui rimborsi

Return & Refund Policy

Returns

As all products are made to order especially for you, we generally do not accept returns or exchanges due to:

Wrong size
Change of mind
Ordering the wrong product
Personal preference

Please check the size guide carefully before placing your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order.

To process your claim, please include:

Your order number
A description of the issue
Clear photos showing the defect or damage

If the claim is approved, we will provide a replacement or refund at no additional cost.

Lost Packages

If your package is lost during transit, please contact us no later than 30 days after the estimated delivery date.

After verification with our fulfillment partner and the shipping carrier, we will arrange a replacement or refund where applicable.

Incorrect Shipping Address

Please ensure your shipping address is correct before completing your order.

If an incorrect or incomplete address is provided and the shipment is returned, the customer is responsible for any additional shipping costs required to resend the order.

Unclaimed Shipments

Orders that are not collected and are returned by the shipping carrier can be reshipped upon request.

Any additional shipping costs for resending the order are the responsibility of the customer.

Personalized Products

Since all products are printed individually on demand, they are considered personalized goods.

For this reason, returns or exchanges are not accepted unless the item is defective, damaged, or incorrect.

EU Customers

In accordance with Directive 2011/83/EU, the right of withdrawal does not apply to goods that are made to the consumer's specifications or are clearly personalized.

As all products sold by deadlift.serious are produced individually after an order is placed, the statutory right of withdrawal does not apply.